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Ordering Online

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GENERAL INQUIRIES

  1. Use the category drop-downs along the top of the screen to visit product ranges and the items within them.
  2. View more information on any particular product simply by clicking on it. (Then click on the back arrow in your browser to return to the category page).
  1. When you are ready to purchase an item click the pink ‘Add to Cart’ button on a product’s page. You can specify a quantity in the next step.
  2. Once you have finished shopping, click on the trolley icon (top of your screen) to check and update the contents of your shopping cart.
  3. To remove an item from your shopping cart, simply click ‘remove’ next to that product. You can also order multiples of an item by entering a number in the Qty box (then click ‘Update Cart’).
  4. Next you can continue shopping, checkout or go directly to PayPal.
  1. Once you are ready to finalise your order, proceed to the checkout by clicking the large pink ‘Check out’ button located on your shopping cart page.
  2. You will now need to follow the screen prompts in order to continue finalising your order.
  1. Please fill out all fields and click ‘Continue to shipping method’ at the bottom of the page. Here you can enter a Gift Card or Discount code (click ‘apply’) and then continue to payment method.
  2. On the next page you will be asked for payment.
  3. Please choose how you would like to pay for your order.
    • VISA or Mastercard: Please enter your credit card details as prompted. You will be taken to a secure payment gateway and your credit card will be debited immediately. Credit card details are not stored or accessed by wikkid Pleasures.
    • Afterpay: Shop now, enjoy it now and pay later! Pay for your sex toy purchases over four simple instalments! Available now!
    • PayPal: Choose this option to be redirected to PayPal’s secure payment gateway.
  4. Once you have selected your method of payment, click ‘Continue’ and your order will be sent to us. You will receive a tracking email once your order has been shipped.
  5. You may check on the status of your order at any time by emailing us.
  6. If you need to speak to us about your online order please call 0415154847 (between 8am & 4pm Mon-Fri).
  • Express delivery: 1 – 2 days, within Australia
  • For more information, see shipping & returns
  • Please allow 1-2 working days for us to process your order.

RETURNS, CHANGES & CANCELLATIONS

  1. Yes, you can change your order up to 48hrs from order placement. Please contact a Fun Specialist to request amendments, via:

  1. Yes, you can change the address if your order has not been dispatched. Please contact a Fun Specialists to assist with these changes, via:

  1. You can cancel your order if it has not been dispatched. Please contact a Fun Specialist to arrange cancellation, via:

  1. Please check out these helpful tips to determine if your toy is faulty.

    For rechargeable toys:

    • Make sure that the toy is fully charged.
    • To ensure the toy is charging, make sure the power light is flashing when connected to the charger. (if the light stays on, this means your toy is fully charged)
    • Make sure that the power source is on.
    • Try different power ports for your charger. (sometimes power may vary across different ports)
    • Hold the power button for about 3-5 seconds for it to turn on.
    • Make sure that the travel lock is off (if your toy comes with this) usually you need to hold the + and – buttons simultaneously for about 3-5 seconds to disable/enable the travel lock.

    For battery toys:

    • Make sure you have inserted the batteries correctly – this is the most common cause of malfunction.
    • Make sure that you are using the correct batteries.
    • Make sure the cap is tightly closed! (Especially for waterproof products)
    • Make sure to try new batteries.
      -Hold the power button for about 3-5 seconds for it to turn on.
      -Check battery contacts, springs sometimes can compress – extend them a little.
      -Check contacts for corrosion a greenish colour on the metal of the battery contact.

    If, after checking the above helpful tips, your toy is still not working, we will gladly replace it. Please contact a Fun Specialist to assist further, via.

    Please note: Should the product prove to be defective during this time, wikkidpleasures.com.au Australia will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.

  • Wikkid Pleasures offers a 12 month warranty for products that have a manufacturer’s fault. Please contact a Fun Specialist to assist with a refund, via:

    1. You can email sales@wikkidpleasures.com.au and request a return label to be emailed to you.
    2. Once return email has been emailed, please print, attach to your package and then deposit package via your post office.
    3. To process return label we will need the following Information:
    • Order Number #
    • First & last name
    • Email address
    • Phone number
    • What the item is

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